Salesforce CREST Partner
Since 2009

Accelerate Your Digital
Transformation

with Proven Salesforce Expertise
We are a benchmark consulting firm in the Customer Experience ecosystem, dedicated to supporting our clients through their digital transformation with innovative Salesforce solutions.
Talk To Our Experts
At a Glance

Spoon Consulting in Numbers

A decade of proven Salesforce excellence, measured in certifications, clients, and satisfaction.

CREST
Salesforce Partner

Official CREST-level Salesforce partnership

600+
Certifications

Salesforce certifications held across our team of certified experts

150+
Consultants

Dedicated consultants with deep multi-cloud Salesforce expertise

6M€+
Annual Revenue

In annual revenue generated from our Salesforce practice

4.9/5
Average Rating

Across more than 100 client reviews on the Salesforce AppExchange

What We Do

Comprehensive Salesforce Capabilities

Experts in the full Salesforce technology stack, providing a complete range of services to maximize your investment and drive innovation.

End-to-End Implementation

We handle your entire project lifecycle, from initial architecture definition and business process analysis to the seamless implementation of your Salesforce modules.

Extended CoE Team

We help you establish a robust Center of Excellence (CoE) and its associated processes, implement DevOps best practices, or act as a seamless extension of your existing CoE to scale your capacity.

Salesforce Apps Run

We ensure your business continuity by providing reliable, high-quality Level 2 and Level 3 support for your entire Salesforce technology stack.

Revitalize & Grow

We assess, upgrade, and remediate your existing Salesforce tech stack to help you fully leverage the platform's capabilities, manage technical debt, and guarantee its long-term sustainability.

Augmented Intelligence

We inject AI directly into your business processes, whether through standard Salesforce features, custom AgentForce configurations, or the integration of tailored, self-contained ad-hoc solutions.

AppExchange Expertise

Trusted PDO & ISV Experts

We build ISV solutions that pass Salesforce's most rigorous security reviews — secure, scalable, and built to last.

Official PDO Status

As an official Product Development Outsourcer, we have delivered successful projects for 10+ ISVs on the Salesforce AppExchange — a strong guarantee of our adherence to the highest design and build best practices.

Secure by Design

Our architectures and solutions are subject to rigorous Salesforce security reviews. We engineer platforms that are inherently secure and built to scale.

Proven ISV Partnerships

We are proud to serve as the PDO for leading AppExchange solutions, including SharinPix (3M€+ ACV) and WiseChain, among others.

Highly Scalable Platforms

Because ISV products must perform at any scale, our engineering approach is battle-tested for enterprise-grade reliability and extensibility.

Why Us

Why Partner With Us?

A unique blend of expertise, continuity, and bilingual proximity that makes us the ideal long-term Salesforce partner.

Sustained Knowledge & Continuity

Our exceptionally low employee turnover rate (8%) ensures project stability, sustained platform knowledge, and a true long-term partnership.

Remote Delivery Maturity

We have the structured methods and governance required to perform full remote delivery across all time zones without compromising on quality.

100% Bilingual Teams

Our professionals are perfectly bilingual (English and French), easily adapting to your unique international context and corporate culture.

Results-Oriented

Cross-functional teams focused on delivering concrete, measurable results that drive your Salesforce transformation forward.

related

Discover more about Salesforce

  • Case Study

Automating Risk Management with an AI-Powered Document Compliance System

Read More
Discover how an AI-Powered Document Compliance system using AgentForce AI inside Salesforce automates document verification, identifies discrepancies, and mitigates legal risks instantly.
  • Case Study

Streamlining Global Tendering: Centralizing Complex B2B Contractual Workflows

Read More
Discover how a global leader in water and waste management centralized its B2B tendering and sales processes to achieve a unified vision of commercial operations.
  • Case Study

Optimizing Operations with MuleSoft API Integration for an Energy Transition Leader

Read More
Discover how a leading French energy transition specialist achieved real-time data synchronization and centralized online payments using a MuleSoft API integration and Salesforce CRM.
  • Case Study

Transforming Operations: Automated Intelligent Document Processing with Docmana

Read More
Discover how a leading Canadian health and travel insurance provider leverages an AI-powered SaaS platform to automate up to 80% of document processing, dramatically reducing manual work and accelerating operational
  • Case Study

Automating Insurance Document Processing with MuleSoft IDP in Salesforce

Read More
Discover how MuleSoft IDP streamlines customer document classification within Salesforce. Learn how automated data extraction and authenticity checks reduce manual errors, cut costs, and accelerate insurance processing.
  • Case Study

International Salesforce Multi-Cloud Deployment for an Insurance Leader

Read More
A global insurance and asset management group successfully executed an international Salesforce multi-cloud deployment across Asia. Discover how this CRM rollout enhanced operations with Sales, Service, and Experience Cloud integrations.
  • Case Study

Transforming Legal Complexity with Automated Contract Obligation Management

Read More
Discover how automated contract obligation management using Salesforce CLM and Agentforce AI transforms lengthy legal texts into actionable, trackable tasks.
  • Case Study

Accelerating Insurance Settlements with Automated Claims Coverage Identification

Read More
Discover how AI is revolutionizing insurance operations with automated claims coverage identification. Learn how AgentForce in Salesforce instantly matches claim data to policy coverages, boosting adjuster productivity and accelerating settlements.
  • Case Study

Streamlining Data Accuracy with AI-Powered Document Information Verification

Read More
Discover how AgentForce AI automates document information verification in Salesforce, instantly cross-checking records against source files to eliminate errors and ensure data integrity.
  • Case Study

Automating Performance Review Smart Goals with AgentForce AI

Read More
Discover how AgentForce AI transforms performance reviews in Salesforce by automatically generating smart goals based on appraiser feedback.
  • Case Study

Digitalizing Field Operations: How a Global Certification Leader Achieved Operational Excellence

Read More
Discover how a global leader in testing and certification transformed field audits using Salesforce Field Service, achieving seamless mobility and optimized scheduling for over 1,000 users.
  • Case Study

Revolutionizing Contract Management: How to Streamline Contract Compliance with Salesforce Agentforce and AI 

Read More
  • Case Study

Scaling Digital Excellence: A Nationwide Energy Sector Multi-Cloud Deployment

Read More
Discover how a leading French energy services provider successfully deployed a multi-cloud Salesforce platform across 51 agencies in just 9 months.
  • Case Study

Elevating B2B Prospecting via a Strategic Salesforce AppExchange Integration

Read More
Discover how a prominent French B2B smart data provider built a custom Sales Cloud connector and achieved a seamless Salesforce AppExchange integration.
  • Case Study

Salesforce Service Cloud Implementation for Claims Management

Read More
A leading automotive claims management platform optimized operations with a Salesforce Service Cloud implementation. Discover how MuleSoft integration and partner communities accelerated the end-to-end claim-to-indemnification process.
  • Case Study

Driving Marketing Personalization through Global CRM Optimization

Read More
A global leader in professional services streamlined its French operations by implementing a dedicated Salesforce subset, achieving seamless data migration and enhanced marketing agility.
  • Case Study

Optimizing International Health Assistance with a Salesforce Service Cloud Integration

Read More
Discover how a major French health insurance subsidiary improved its 24/7 international assistance using a Salesforce Service Cloud integration. Read about optimized medical tracking, fast reimbursements, and enhanced customer satisfaction.
  • Case Study

Scaling Global Operations: A Premier Center of Excellence for a Leading Insurer

Read More
Discover how a global insurance leader partnered with Spoon Consulting to implement a high-performance Center of Excellence, supporting 2,000+ users across international markets.
  • Case Study

Unifying Global Supply Chain Operations: A Strategic Omnichannel CRM Transformation

Read More
Discover how a global logistics leader unified its international business units and revolutionized customer service through a custom Salesforce omnichannel platform.
  • Case Study

Accelerating Growth with Salesforce CRM Consolidation for a Customer Engagement Leader

Read More
Discover how a fast-growing customer engagement software provider unified its operations through Salesforce CRM consolidation, integrating Sales Cloud, Pardot, Zendesk, and DocuSign to automate processes and boost sales performance.
  • Case Study

Transforming Overtime Approvals with AgentForce AI

Read More
Discover how AgentForce AI transforms overtime management in Salesforce by automatically validating requests and empowering approvers with data-backed insights.
  • Case Study

Elevating the Luxury Experience: A Global Customer Care Digital Transformation

Read More
Discover how a world-renowned luxury brand unified its global support operations and "Care & Repair" services using Salesforce to deliver a seamless, high-touch customer experience.
  • Case Study

Salesforce Org Merge and Consolidation for a Global Insurance Leader

Read More
A global insurance and asset management leader merged two distinct subsidiaries into a unified CRM. Discover how this Salesforce org merge optimized user profiles, streamlined online signatures with Universign, and
  • Case Study

Optimizing Field Sales and CRM for a Leading Wood Manufacturer

Read More
Discover how a leading wood importer and manufacturer leveraged Salesforce Sales Cloud, Pardot, and Maps to centralize client data, automate marketing, and optimize field sales routes for greater B2B efficiency.
  • Case Study

Revolutionizing Customer Care: A Multi-Cloud Deployment for Field Service Excellence

Read More
Discover how a leading French energy services provider transformed its B2B2C operations with a custom Salesforce multi-cloud ecosystem and mobile app.
  • Case Study

Transforming Home Construction Management with a Unified Cloud Platform

Read More
Discover how a leading French home builder unified its sales, franchisee management, and construction tracking on a single Salesforce platform, deploying a custom mobile app and automating workflows to connect
  • Case Study

Accelerating Insurance Claims Processing with AI-Powered RAG and AgentForce

Read More
Discover how implementing RAG (Retrieval-Augmented Generation) and AgentForce chatbots in Salesforce accelerates insurance claims processing. By automating policy Q&A, analysts can instantly retrieve accurate, cited answers from complex PDFs.
  • Case Study

Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services

Read More
Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.
  • Case Study

Elevating Guest Experiences: A Strategic Omnichannel CRM Transformation for Luxury Hospitality

Read More
Discover how a world-renowned hospitality group unified its international business units and redefined the guest journey through a custom Salesforce omnichannel platform.
  • Case Study

Driving Commercial Excellence: A Unified B2B2C Sales Platform for a Global Automotive Leader

Read More
Discover how a world-leading automaker optimized dealer prospecting and commercial efficiency through a unified Salesforce B2B2C sales ecosystem.
  • Case Study

Streamlining Field Service: Mobile AI OCR for Easy Installed Base Capture

Read More
Discover how manufacturing field technicians can eliminate data entry errors by using mobile AI OCR powered by Mistral AI to seamlessly capture installed base data directly into Salesforce.
  • Case Study

Modernizing Global Assistance: Transitioning to a Unified Salesforce Claims Ecosystem

Read More
Discover how a leading Canadian insurer replaced legacy systems with a high-performance Salesforce platform to automate end-to-end travel assistance and claims processing.
  • Case Study

Consolidating Growth: A Multi-Cloud Salesforce Journey for Energy Efficiency Leaders

Read More
Discover how a leading French energy specialist unified its B2C customer vision and boosted field productivity through a strategic Salesforce multi-cloud deployment.
  • Case Study

Salesforce Service Cloud and MuleSoft Integration for Claims Management

Read More
A leading automotive claims management platform transformed its IT infrastructure with Salesforce Service Cloud and MuleSoft. Discover how this unified CRM accelerates the repair cycle and optimizes overall costs.
  • Case Study

Salesforce Sales Cloud Implementation for Intermediary Management

Read More
A global insurance and asset management leader optimized intermediary relationship management and tracked broker performance with a scalable Salesforce Sales Cloud implementation, enhancing data quality and commercial interactions.
  • Case Study

Accelerating Innovation: Modernizing Global Product Creation for a Consumer Goods Giant

Read More
Discover how a global industrial leader revolutionized its product development process across worldwide subsidiaries using a custom-built Salesforce platform developed by Spoon Consulting.
  • Case Study

Accelerating RFP Responses with RAG for Instant Security Policy Q&A

Read More
Discover how implementing RAG for Instant Security Policy Q&A via Salesforce's Agentforce enables consultants to instantly retrieve critical answers for RFP responses.
  • Case Study

Sustaining Growth: Optimizing CRM Performance for a Digital Transformation Leader

Read More
See how a specialized digital transformation firm partnered with Spoon Consulting to secure its Salesforce ecosystem and enhance long-term operational efficiency.
  • Case Study

Salesforce Sales Cloud Implementation for a Global Steel Production Leader

Read More
Discover how a global steel production leader optimized financial proposals and dynamic pricing with a tailored Salesforce Sales Cloud implementation, seamlessly integrated with SAP back-office systems.
  • Case Study

Scaling Engagement: How a Change Management Pioneer Optimized B2B Lead Acquisition

Read More
Discover how a leading SaaS provider transformed its marketing funnel using Pardot lead scoring and Salesforce CPQ, achieving automated lead qualification and enhanced sales efficiency.
  • Case Study

Empowering B2B Export Ambitions with Salesforce Sales Cloud Implementation

Read More
Discover how a leading Moroccan aluminum manufacturer boosted its B2B sales strategy and export ambitions with a custom Salesforce Sales Cloud implementation, featuring seamless JD Edwards ERP integration and optimized
  • Case Study

Salesforce Service Cloud Implementation for a Global Insurance Leader in Hong Kong

Read More
A leading global insurance group enhanced its back-office and support center efficiency with a targeted Salesforce Service Cloud implementation in Hong Kong. Discover how this unified CRM platform streamlined operations
  • Case Study

Salesforce Financial Services Cloud Integration for a Major Insurance Player

Read More
A major player in insurance and asset management transformed into a complete life partner by revamping its omnichannel sales and service platform. Discover how our Salesforce Financial Services Cloud integration
  • Case Study

Salesforce Omnichannel CRM for a European Cinema Leader

Read More
A leading European cinema network shifted from transactional sales to personalized engagement with a Salesforce omnichannel CRM. Discover how this unified platform enhanced the customer experience for 5 million users.
  • Case Study

Accelerating Growth: A Multi-Cloud Salesforce Deployment for EV Charging Solutions

Read More
Discover how a leading provider of electric vehicle charging solutions unified its B2B2C sales and after-sales service with a custom Salesforce multi-cloud platform, improving customer experience and operational efficiency.
  • Case Study

Scaling Hospitality Operations with a Custom Salesforce Platform and RFID Integration

Read More
Discover how a leading Parisian hospitality laundry service provider transformed its operations using a custom Salesforce platform. Read how RFID tracking integration and automated billing processes improved efficiency.
  • Case Study

Digitalizing Social Care: Elevating Customer Engagement for a Children’s Retail Leader

Read More
Discover how a major children's retailer unified its social media strategy and customer support using Salesforce Service Cloud and Social Studio to boost engagement and GDPR compliance.
  • Case Study

Optimizing B2B Sales and Marketing Synergy for a Professional Services Leader

Read More
A leading professional services firm partnered with Spoon Consulting to implement a unified Salesforce platform, harmonizing B2B sales and marketing events in a complex regulatory environment.
  • Case Study

Strengthening Advertiser Relationships: A Digital Sales Transformation for France’s Leading Daily Newspaper

Read More
France’s leading daily newspaper partnered with Spoon Consulting to revitalize its advertiser-centric strategy, integrating Sales Cloud to harmonize data and boost sales force productivity.
  • Case Study

Automating Insurance Operations: AI Document Classification in Salesforce using Mistral AI

Read More
Discover how integrating Mistral AI with Salesforce automates customer document classification for the insurance sector. Learn how AI-driven verification reduces manual errors, speeds up processing, and improves the overall customer
  • Case Study

Accelerating Knowledge Retrieval with an AI-Powered Document Query System

Read More
Discover how an AI-Powered Document Query system inside Salesforce uses AgentForce AI to instantly retrieve accurate, source-backed answers from lengthy enterprise documents.
  • Case Study

Driving ISV Growth via AppExchange Solution Development for a SaaS Image Management Provider

Read More
Discover how a specialized SaaS image management provider scaled its platform through AppExchange solution development. Read how multi-tenant architecture and continuous integration fueled their growth.
  • Case Study

Modernizing State Property Management: A Digital Transformation for the Public Sector

Read More
Discover how a prominent public-sector property investment agency optimized its real estate operations and reporting through a comprehensive Salesforce digital transformation.
  • Case Study

Optimizing Field Operations: A Multi-Cloud Deployment for Energy Services

Read More
Discover how a major French player in energy services optimized its B2B2C after-sales service and field operations with a custom Salesforce multi-cloud platform.
  • Case Study

A Leading European Vehicle Leasing Group Drives Efficiency with a Unified Fleet Management Platform

Read More
Discover how a leading European vehicle leasing group revolutionized its fleet management and customer experience using a unified Salesforce multi-cloud platform for seamless B2B operations.
  • Case Study

Digital Transformation: Harmonizing Global Admissions for a Leading International School Group

Read More
Discover how a leading global premium international school group rolled out a unified Salesforce student admission platform across 70 schools in 24 months to optimize its global recruitment and enrollment
  • Case Study

Elevating Luxury Engagement: A Strategic Omnichannel Salesforce Transformation

Read More
Discover how a leading French high-end wines and spirits group unified its global B2B2C customer journey through a strategic, multi-cloud Salesforce implementation by Spoon Consulting.
  • Case Study

Custom Offline Mobile App Development for Quality Control in Corporate Services

Read More
Discover how a leading French corporate catering provider accelerated operations with a custom offline mobile app development on Heroku for field service mobility.
  • Case Study

How AI Contract Data Validation in Salesforce Eliminates Manual Errors

Read More
Discover how AI contract data validation in Salesforce uses Agentforce to automatically audit legal documents, eliminating manual errors and mitigating compliance risks.
  • Case Study

A Global Education Leader Unifies International Admissions with a Unified CRM Platform

Read More
Discover how a world-renowned premium education group unified 70 international schools on a single Salesforce platform to streamline admissions and enhance parent collaboration.
  • Case Study

Eliminating Technical Debt: A Strategic Multi-Cloud Transformation for a Renovation Leader

Read More
Discover how a French home renovation specialist optimized its aging Salesforce instances through a Center of Excellence, reducing technical debt and unifying B2B2C operations.
  • Case Study

Accelerating Approvals with a Salesforce AI Executive Summary

Read More
Discover how generating a Salesforce AI Executive Summary with Agentforce eliminates contract review bottlenecks and highlights key legal obligations instantly.
  • Case Study

Maximizing Field Efficiency: Advanced Salesforce Scheduler and Field Service Integration

Read More
Learn how a top energy specialist achieved a 360-degree customer view and optimized technician scheduling through a massive Salesforce Field Service rollout.
  • Case Study

Harmonizing Beauty: A Multi-Brand Service Cloud Transformation for EMEA

Read More
Discover how a global cosmetics leader modernized its customer service across 50 brands and multiple countries using a unified Salesforce Service Cloud EMEA core solution.
  • Case Study

Simplifying International Health Reimbursements via a Custom MuleSoft Integration

Read More
Discover how a major French health insurance subsidiary improved international health assistance with a MuleSoft integration. Read how an Ebury payment API enabled multi-currency reimbursements.
  • Case Study

Streamlining Pipeline Management with Automated Salesforce Opportunity Updates

Read More
Discover how automated Salesforce opportunity updates powered by Agentforce AI can analyze emails and Chatter to instantly suggest accurate pipeline changes for sales teams.
Insights

Talk To Our Experts

Let's start the conversation !

This site is protected by reCAPTCHA.