What’s Inside?
- Deployment of a comprehensive Salesforce platform for hospitality featuring Sales, Service, and Field Service Cloud.
- Creation of a custom production management solution utilizing an IoT scanner and an Android mobile app.
- Successful RFID tracking integration enabling real-time data access and automated billing processes.
Context
A leading Parisian hospitality laundry service provider offers high-quality services to grand hotels in the Paris region. The company revolutionized its offering with personalized digital tracking using RFID tags and a comprehensive CRM ecosystem.
Challenges
The client needed the capability to manage the demands of large hotel complexes. A primary requirement was to implement a system capable of handling significant production volumes seamlessly.
The Solution
The implemented solution utilized a robust ecosystem including Heroku, Sales Cloud, Service Cloud, Field Service Cloud, Experience Cloud, Android, and CPQ.
Our Contribution
Our team managed the overall solution design and executed specific custom developments. We developed a tailored production management solution featuring an IoT scanner and a dedicated Android mobile application. We also handled external service integrations, guided the client teams, and provided UAT and go-live support alongside thorough documentation.
Benefits
The Salesforce platform for hospitality deployment provides key accounts with real-time data access. It introduced automated billing processes triggered directly upon delivery. Customer experience improved through self-service order capabilities via Experience Cloud communities. The system successfully achieved RFID tracking integration with contract management via the Android app, ensuring the capacity to process large volumes of items.
Key Figures & Dates
- Project duration: 01/2014 – 07/2021
- Workload: 900 man-days
- Impact: 80 users
