What’s Inside?
- Development of a custom offline mobile application for real-time quality control in the field.
- Dynamic generation of PowerPoint reports integrated seamlessly into the core CRM.
- Deployment of a scalable and robust architecture utilizing Heroku and PostgreSQL.
Context
A leading French corporate catering and services provider needed to modernize its field operations. As a major player offering a vast array of B2B corporate services, particularly in catering, the organization required a robust digital solution to support its quality assurance agents on the ground.
Challenges
The primary challenge was the lack of real-time digital tools for field agents conducting on-site audits. The client wanted a dedicated field service mobility solution that allowed teams to perform rigorous quality controls seamlessly, specifically requiring full functionality in areas without internet connectivity.
The Solution
To meet these specific field service mobility needs, we designed a custom offline mobile app development. The backend architecture was built on the Salesforce Heroku platform using a Standard 2X server, supported by a PostgreSQL database to ensure high performance and reliability.
Our Contribution
We handled the end-to-end delivery of the quality control app, acting as the strategic and technical partner. Our experts delivered:
- Architecture and configuration of the complete Heroku-based solution.
- Full custom offline mobile app development tailored for smartphones and tablets.
- Implementation of an automated engine for dynamic PowerPoint report generation.
- Comprehensive UAT (User Acceptance Testing) support, go-live assistance, and technical documentation.
Benefits
The deployment of this quality control app significantly enhanced the client’s operational efficiency. Key benefits included:
- Accelerated on-site quality control processes for field teams, functioning perfectly in offline environments.
- Dynamic adaptation of the application’s audit checklists to suit each specific space being controlled.
- Enriched client records via the automated aggregation of generated reports directly into their centralized Salesforce system.
Key Figures & Dates
- Project duration: 2011 – 2020
- Workload: 100 Days
- Impact: 5 users
