Salesforce
    Apps RUN

    Strategic Salesforce & MuleSoft Application Managed Services (AMS)

    End-to-end Application Maintenance Services, Release Management, and Center of Excellence to keep your Salesforce & MuleSoft ecosystems running at peak performance.

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    Why It Matters

    The Strategic Imperative

    A structured RUN strategy is not optional — it is a financial necessity. Without it, maintenance costs spiral, releases stall, and platform value erodes.

    ~20%
    Annual Maintenance Cost

    of original development cost spent annually on maintaining enterprise apps (Gartner)

    30%
    IT Budget (Financial Services)

    of IT budgets in financial services consumed by application maintenance (Deloitte)

    25–30%
    IT Budget (Insurance)

    of IT budgets for insurers dedicated to maintaining legacy and modern platforms (Generali)

    57%
    Faster Integrations

    faster integrations achieved with MuleSoft, reducing time-to-market dramatically

    Challenges

    What Keeps You Up at Night

    Running Salesforce & MuleSoft at scale surfaces complex operational hurdles. We address every one.

    Time & Release Management

    Coordinating release cycles across multiple Salesforce orgs while minimizing downtime and regression risk.

    Employee Turnover

    Losing institutional knowledge when key team members leave, creating gaps in platform expertise and documentation.

    Process Misalignment

    Business processes diverging from platform configuration, leading to workarounds, shadow IT, and declining user adoption.

    Security & Compliance

    Maintaining GDPR, SOX, and industry-specific compliance as platforms evolve with each seasonal release.

    Integration Complexity

    Managing an ever-growing web of MuleSoft APIs and third-party integrations that must stay synchronized and performant.

    How We Engage

    Engagement Model

    Three structured entry points to get started — each designed for immediate impact.

    Step 1

    Due Diligence & Platform Audit

    Comprehensive assessment of your Salesforce & MuleSoft landscape — technical debt, security posture, integration health, and optimization opportunities.

    Step 2

    COE Ramp-up

    Stand up a dedicated Center of Excellence with governance frameworks, knowledge transfer, and cross-functional team onboarding.

    Step 3

    Process Optimization

    Continuous improvement cycles — refining release management, streamlining support workflows, and aligning platform capabilities with evolving business needs.

    What We Deliver

    Services Portfolio

    A comprehensive suite of managed services to keep your Salesforce & MuleSoft platforms running at peak performance.

    Application Maintenance Services (AMS)

    Incident management, bug fixing, and continuous improvement across your Salesforce orgs with defined SLAs.

    Release Management & CI/CD

    Structured release trains, DevOps pipelines, and automated testing to ship with confidence every sprint.

    Center of Excellence (COE)

    Governance, best practices, and knowledge management to elevate platform quality across the organization.

    Design Authority & Architecture

    Technical oversight ensuring scalable, maintainable architecture aligned with your enterprise roadmap.

    Strategic Business Analysis

    Continuous alignment between business objectives and platform capabilities to maximize adoption and ROI.

    Salesforce Audit & Health Checks

    Comprehensive platform assessments covering technical debt, security posture, and optimization opportunities.

    Why Us

    Why Spoon Consulting?

    A unique blend of deep Salesforce expertise and operational excellence.

    300+ Consultants, 150+ Salesforce Experts

    A deep bench of certified professionals across Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft, and more.

    Flexible Capacity Management

    Scale teams up or down based on project phases, seasonal peaks, and evolving business priorities — no long-term lock-in.

    Optimized Costs

    Delivery centers in Mauritius & Madagascar offering competitive nearshore rates for Europe (EN/FR) with minimal time-zone friction.

    8,000+ Productive Days in 2024

    Proven execution at scale — thousands of productive days delivered across enterprise Salesforce engagements last year alone.

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