Enterprise AI Integration
Inject Intelligence into Your Core Systems

Secure, agentic AI at the heart of your core business systems

Spoon Consulting engineers enterprise-grade, model-agnostic AI into your Salesforce, Oracle, Microsoft, Infor, and Sprinklr stack—native platform capabilities or bespoke agents, focused on measurable ROI, agentic execution, and lasting user adoption.

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Pourquoi l'IA

The Strategic Imperative for Enterprise AI

AI has moved from experimental pilots to an indispensable pillar of operational efficiency and core IT modernization.

30–85%

Operational Productivity

gain in operational productivity — 1 to 2 hours saved per employee daily through agentic workflows (McKinsey & OpenAI, 2025)

74%

Measurable ROI Year One

of high-adopting enterprises see ROI within year one, with leaders attributing 10–15% of EBIT to AI (McKinsey, 2025)

4.8×

Labor-Productivity Growth

higher growth in AI-exposed sectors, a proven lever against specialized talent shortages (PwC, 2025)

15%

Décisions autonomes

of daily business decisions co-piloted or autonomously executed by AI agents by 2028 (Gartner, 2025)

40%+

Embedded Agents by 2026

of major enterprise applications will ship embedded, task-specific autonomous agents (Gartner, 2025)

Défis

Overcoming Structural Hurdles to AI Adoption

We help CIOs neutralize the eight critical roadblocks of integrating agentic AI into complex, multi-vendor IT environments.

Data Quality & Silos

Dirty, fragmented enterprise data that triggers AI hallucinations and unreliable agent execution.

Legacy Core Integration

The deep technical complexity of safely connecting LLMs and agentic flows to closed transactional ERPs.

Security, Privacy & Governance

Risks around data leaks, intellectual property exposure, and non-compliance with PII standards.

Shadow AI Proliferation

Employees feeding unmonitored consumer AI tools with confidential corporate data.

Specialized AI Skills Gap

A severe market shortage of experienced agentic engineers and AI architects.

User Resistance & Trust

Reluctance among business units to adopt AI tools due to fear of replacement or lack of explainability.

Uncontrolled Cloud & Token Costs

Runaway execution loops and inefficient model routing driving unmanageable API bills.

Agent Drift & API Instability

Upstream model updates or schema changes breaking downstream enterprise prompts and integration logic.

Ce que nous livrons

Tailored AI Solutions for Your Tech Stack

We inject intelligence directly into the transactional systems that power your daily operations—bridging front-office engagement with back-office depth.

Front Office

Salesforce & Microsoft Front-Office Automation

Agentforce · Data Cloud · MuleSoft · Einstein Trust Layer · Microsoft 365 Copilot

Fully autonomous service, sales, and operational agents powered by the Atlas Reasoning Engine, extended into the Microsoft workplace (Teams, 365, Copilot). MuleSoft exposes every legacy backend service as a governed API, while the Einstein Trust Layer enforces PII masking and zero data retention by external model providers.

Back Office

Oracle & Infor Back-Office Intelligence

Oracle Database 23ai · OCI GenAI Agents · HeatWave GenAI · Infor ERP

Ultra-low-latency Retrieval-Augmented Generation delivered directly where your enterprise data resides. Execute agentic workflows across ERP, HCM, and SCM—Oracle and Infor alike—without ever moving or copying sensitive databases.

Governance

Model-Agnostic & Sovereign Governance

OpenAI · Anthropic Claude · Google Gemini · Mistral AI

We decouple the model layer from your agentic business logic: frontier models for reasoning-heavy tasks, lightweight models for high-volume transactions, and sovereign models like Mistral AI for regulated European workloads—EU AI Act and GDPR compliant, with no vendor lock-in.

Comment nous collaborons

Our 6-Step AI Service Portfolio

An end-to-end delivery model, from compliance blueprint to production agents and user adoption.

AI Strategic Roadmap

We audit unmanaged Shadow AI across your enterprise, calculate precise ROI models, and establish a security and EU AI Act compliance blueprint before writing code.

Agentic Workflow Design & Build

We engineer specialized agents with granular actions, skills, and guardrails that don't just answer questions—they write and execute real transactions in your core systems.

Agent Orchestration & Governance

Using MuleSoft Agent Fabric and unified control planes, we govern heterogeneous agents across Salesforce, Oracle, Microsoft, and Infor under unified CISO standards.

Machine Learning Implementation

We deploy supervised and unsupervised ML models on your proprietary data for precision forecasting, scoring, and behavioral anomaly detection.

Data Intelligence Foundation

We establish data readiness, deploy Customer Data Platforms (CDP), and implement Semarchy Master Data Management for a single, clean source of truth for AI ingestion.

Change Management & Co-working

Through our Prompt Academy and intuitive co-working UX embedded in Slack, Teams, or CRM screens, we drive organizational trust and rapid user adoption.

Pourquoi nous

Pourquoi Spoon Consulting ?

Delivery centers in Mauritius and Madagascar: high-caliber engineering, bilingual (EN/FR) support, and European timezone alignment.

20 Years of Back-Office & ERP DNA

Unlike GenAI-only boutiques, we bring two decades of deep enterprise integration experience, ensuring agents safely read and write back-office data.

Product-Grade PDO Engineering

A trusted Product Development Outsourcing partner engineering commercial AI functionality inside Semarchy (MDM), Docmana (Document Processing), WiseChain (Industrial IoT), and SharinPix (AI Image Recognition).

Working Software in 72 Hours

We prove feasibility on your actual enterprise data with our 72-hour AI Sandbox Hackathon—before you commit major budget.

Risk-Aligned Value-Share Partnership

We co-invest with our clients through Value-Share contracts, tying part of our fees to production KPIs such as cycle time reduction, token optimization, and process accuracy.

Étude de cas

Accelerating RFP Responses with RAG for Instant Security Policy Q&A

Discover how implementing RAG for Instant Security Policy Q&A via Salesforce's Agentforce enables consultants to instantly retrieve critical answers for RFP responses.

Étude de cas

Accelerating Insurance Settlements with Automated Claims Coverage Identification

Discover how AI is revolutionizing insurance operations with automated claims coverage identification. Learn how AgentForce in Salesforce instantly matches claim data to policy coverages, boosting adjuster productivity and accelerating settlements.

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Automating Performance Review Smart Goals with AgentForce AI

Discover how AgentForce AI transforms performance reviews in Salesforce by automatically generating smart goals based on appraiser feedback.

Étude de cas

Transforming Operations: Automated Intelligent Document Processing with Docmana

Discover how a leading Canadian health and travel insurance provider leverages an AI-powered SaaS platform to automate up to 80% of document processing, dramatically reducing manual work and accelerating operational

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Automating Insurance Operations: AI Document Classification in Salesforce using Mistral AI

Discover how integrating Mistral AI with Salesforce automates customer document classification for the insurance sector. Learn how AI-driven verification reduces manual errors, speeds up processing, and improves the overall customer

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How AI Contract Data Validation in Salesforce Eliminates Manual Errors

Discover how AI contract data validation in Salesforce uses Agentforce to automatically audit legal documents, eliminating manual errors and mitigating compliance risks.

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Automating Hotel Upselling: Smart WhatsApp Booking Suggestions with Einstein AI

Discover how a leading hospitality group integrated a Salesforce Einstein Chatbot with WhatsApp to automate booking inquiries, delivering personalized upgrades and driving proactive upselling.

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Accelerating Insurance Claims Processing with AI-Powered RAG and AgentForce

Discover how implementing RAG (Retrieval-Augmented Generation) and AgentForce chatbots in Salesforce accelerates insurance claims processing. By automating policy Q&A, analysts can instantly retrieve accurate, cited answers from complex PDFs.

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Transforming Legal Complexity with Automated Contract Obligation Management

Discover how automated contract obligation management using Salesforce CLM and Agentforce AI transforms lengthy legal texts into actionable, trackable tasks.

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Streamlining Data Accuracy with AI-Powered Document Information Verification

Discover how AgentForce AI automates document information verification in Salesforce, instantly cross-checking records against source files to eliminate errors and ensure data integrity.

Étude de cas

Unlocking Cross-Sell Insights with AgentForce AI in Salesforce

Discover how AgentForce AI uncovers hidden cross-sell opportunities within Salesforce emails and Chatter to boost sales productivity and revenue.

Étude de cas

Automating Lead Capture and Support in Real Estate with AI Chatbots

See how a ready-to-finish home builder used an AgentForce AI chatbot to automate website support, answer complex PDF queries, and capture over 100 leads per week directly into their CRM.

Étude de cas

Streamlining Pipeline Management with Automated Salesforce Opportunity Updates

Discover how automated Salesforce opportunity updates powered by Agentforce AI can analyze emails and Chatter to instantly suggest accurate pipeline changes for sales teams.

Étude de cas

Revolutionizing Auto Insurance Subscriptions with AI-Powered Chatbots

Discover how an AI-powered chatbot simplifies auto insurance subscriptions. By combining natural language processing with MuleSoft MCP and IDP, insurers can automate data extraction and enable 24/7 self-service policy creation.

Article

Revolutionizing Customer Onboarding. How to automate Customer Onboarding with Microsoft Copilot Studio Autonomous Agents

Discover how Microsoft Copilot Autonomous Agents are transforming the onboarding experience by turning repetitive paperwork and validation into a fast, 24/7 automated workflow.

Étude de cas

Accelerating Knowledge Retrieval with an AI-Powered Document Query System

Discover how an AI-Powered Document Query system inside Salesforce uses AgentForce AI to instantly retrieve accurate, source-backed answers from lengthy enterprise documents.

Étude de cas

Streamlining Field Service: Mobile AI OCR for Easy Installed Base Capture

Discover how manufacturing field technicians can eliminate data entry errors by using mobile AI OCR powered by Mistral AI to seamlessly capture installed base data directly into Salesforce.

Étude de cas

Automating Event Marketing: AI-Powered Campaign Suggestions with Agentforce

Discover how a leading financial professional association leverages Salesforce Agentforce AI to intelligently automate event campaign suggestions, transforming raw attendance logs into highly targeted cross-sell marketing lists in seconds.

Étude de cas

Transforming Overtime Approvals with AgentForce AI

Discover how AgentForce AI transforms overtime management in Salesforce by automatically validating requests and empowering approvers with data-backed insights.

Étude de cas

Elevating Hospitality with AI-Driven Preventive Maintenance

Discover how a luxury hospitality group utilized predictive AI and data mining to transition from reactive fixes to proactive preventive maintenance, significantly reducing operational disruptions.

Étude de cas

Automating Risk Management with an AI-Powered Document Compliance System

Discover how an AI-Powered Document Compliance system using AgentForce AI inside Salesforce automates document verification, identifies discrepancies, and mitigates legal risks instantly.

Étude de cas

Automating ERP Invoice Creation with Azure OpenAI: A Case Study

Discover how a leading consumer goods distributor used Azure OpenAI and Oracle ERP integration to automate invoice data entry, reducing processing time from seven days to just one hour.

Étude de cas

Optimizing Customer Engagement with Salesforce Social Studio for a Global Electrical Equipment Leader

Discover how a global leader in electrical equipment enhanced customer engagement via Salesforce Service Cloud and Social Studio. Read about omnichannel customer service and automated responses.

Étude de cas

Révolutionner la gestion des contrats : Comment rationaliser la conformité contractuelle avec Salesforce Agentforce et l'IA

Étude de cas

Empowering Customer Service: How AgentForce AI Automates Email and WhatsApp Responses

Discover how a leading French mutual insurance provider utilizes Salesforce AgentForce AI to automatically draft personalized email and WhatsApp responses, reducing agent fatigue and accelerating customer service.

Étude de cas

Salesforce Sales Cloud Implementation for Intermediary Management

A global insurance and asset management leader optimized intermediary relationship management and tracked broker performance with a scalable Salesforce Sales Cloud implementation, enhancing data quality and commercial interactions.

Étude de cas

Accelerating Approvals with a Salesforce AI Executive Summary

Discover how generating a Salesforce AI Executive Summary with Agentforce eliminates contract review bottlenecks and highlights key legal obligations instantly.

Étude de cas

Automating Lead Classification: How LLM Lead Enrichment Transforms Salesforce Data

Discover how a tech company specializing in AI-powered asset registration leverages LLMs within Salesforce to automatically enrich Google Places leads with precise business categories, boosting lead quality and qualification speed

Étude de cas

Transforming the Public Sector: Generative AI in a National Legislative Body

Discover how a national legislative body is utilizing Generative AI in government to enhance public engagement, automate legislative document processing, and empower parliament members.

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Enterprise AI IntegrationInject Intelligence into Your Core Systems