{"id":4605,"date":"2026-03-19T15:22:41","date_gmt":"2026-03-19T11:22:41","guid":{"rendered":"https:\/\/spoonconsulting.com\/?p=4605"},"modified":"2026-05-21T13:17:38","modified_gmt":"2026-05-21T09:17:38","slug":"modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services","status":"publish","type":"post","link":"https:\/\/spoonconsulting.com\/fr\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/","title":{"rendered":"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"h-what-s-inside\"><strong>Qu'est-ce qu'il y a dedans ?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integration of a 360-degree client view combining identity, contracts, and interaction history.<br><\/li>\n\n\n\n<li>Automation of high-volume daily agent tasks to focus on deeper customer relationships.<br><\/li>\n\n\n\n<li>Seamless synchronization between Salesforce and legacy systems via real-time event processing.<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-context\"><strong>Contexte<\/strong><\/h3>\n\n\n\n<p>A leading Canadian insurance provider with 75 years of experience specialized in health programs, travel insurance, and daily assistance services. To maintain its leadership position, the organization selected Salesforce technologies to manage its core insurance sales, customer service, claims, and telephony operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-challenges\"><strong>D\u00e9fis<\/strong><\/h3>\n\n\n\n<p>As part of a broad digital transformation, the client needed to overcome several operational hurdles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Efficacit\u00e9 op\u00e9rationnelle :<\/strong> Agents were burdened by manual daily tasks that limited their ability to develop strong client relationships.<br><\/li>\n\n\n\n<li><strong>Data Fragmentation:<\/strong> There was a critical need for a unified data model to consolidate disparate information across various service lines.<br><\/li>\n\n\n\n<li><strong>Legacy Compatibility:<\/strong> New cloud technologies had to sync perfectly with existing &#8220;Virage&#8221; client systems.<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>La Solution<\/strong><\/h3>\n\n\n\n<p>Spoon Consulting designed and configured a complete multi-functional platform leveraging <strong>Salesforce Sales Cloud<\/strong> et <strong>Service Cloud<\/strong>. A key technical component was the synchronization of the client&#8217;s &#8220;Virage&#8221; system with Salesforce using the <strong>AXON Event Store<\/strong>, ensuring data consistency across the entire ecosystem. The solution also featured a <strong>Workforce Management (WFM)<\/strong> module within the telephony service to optimize advisor efficiency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-our-contribution\"><strong>Notre contribution<\/strong><\/h3>\n\n\n\n<p>Our team provided end-to-end expertise throughout the transformation journey:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Process Redesign:<\/strong> Defined target business processes for both sales and customer service teams.<br><\/li>\n\n\n\n<li><strong>Data Model Overhaul:<\/strong> Performed a complete refactoring of the data model to support a 360-degree view of the customer.<br><\/li>\n\n\n\n<li><strong>Int\u00e9gration de syst\u00e8mes<\/strong> Managed complex integrations with back-office systems, external services, and the <strong>Genesys<\/strong> telephony platform.<br><\/li>\n\n\n\n<li><strong>Deployment Support:<\/strong> Provided full assistance during the rollout and go-live phases, including technical documentation.<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-benefits\"><strong>Avantages<\/strong><\/h3>\n\n\n\n<p>The implementation delivered measurable improvements to the client&#8217;s business processes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Improved Customer Satisfaction:<\/strong> The streamlined offer management process accelerated response times for policyholders.<br><\/li>\n\n\n\n<li><strong>360-Degree Management:<\/strong> Staff gained a single interface to manage everything from initial contact and consent to final contract generation.<br><\/li>\n\n\n\n<li><strong>Excellence op\u00e9rationnelle<\/strong> Teleconsultants experienced higher efficiency through optimized workforce management tools.<br><\/li>\n\n\n\n<li><strong>Data Veracity:<\/strong> Real-time synchronization ensured that all agents had access to the most current contract and call data.<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-key-figures-amp-dates\"><strong>Chiffres cl\u00e9s et dates<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dur\u00e9e du projet :<\/strong> April 2021 &#8211; February 2025<br><\/li>\n\n\n\n<li><strong>Charge de travail :<\/strong> Over 400 man-days per year<br><\/li>\n\n\n\n<li><strong>Impact :<\/strong> 50 key users impacted<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.<\/p>","protected":false},"author":9,"featured_media":4606,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-4605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content_type-case-study","tech_type-salesforce","offer_type-cloud-to-cloud-integration","offer_type-sales","offer_type-salesforce-apps-run","offer_type-services","industry_type-healthcare-life-sciences"],"acf":{"content_type":129,"industry":150,"technology":[130],"offer":[132,135,136,145]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services - Spoon Consulting<\/title>\n<meta name=\"description\" content=\"Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spoonconsulting.com\/fr\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services\" \/>\n<meta property=\"og:description\" content=\"Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/spoonconsulting.com\/fr\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Spoon Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/spoonconsulting\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-19T11:22:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T09:17:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-1024x559.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"559\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tsanta RANDRIAMIHARY\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tsanta RANDRIAMIHARY\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/\"},\"author\":{\"name\":\"Tsanta RANDRIAMIHARY\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#\\\/schema\\\/person\\\/08294de3cb1ba89c632854a5403bc7fc\"},\"headline\":\"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services\",\"datePublished\":\"2026-03-19T11:22:41+00:00\",\"dateModified\":\"2026-05-21T09:17:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/\"},\"wordCount\":385,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/spoonconsulting.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/\",\"url\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/\",\"name\":\"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services - Spoon Consulting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/spoonconsulting.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png\",\"datePublished\":\"2026-03-19T11:22:41+00:00\",\"dateModified\":\"2026-05-21T09:17:38+00:00\",\"description\":\"Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#primaryimage\",\"url\":\"https:\\\/\\\/spoonconsulting.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png\",\"contentUrl\":\"https:\\\/\\\/spoonconsulting.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png\",\"width\":2560,\"height\":1396},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/spoonconsulting.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#website\",\"url\":\"https:\\\/\\\/spoonconsulting.com\\\/\",\"name\":\"Spoon Consulting\",\"description\":\"Proximity. Innovation. Solution.\",\"publisher\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/spoonconsulting.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#organization\",\"name\":\"Spoon Consulting\",\"url\":\"https:\\\/\\\/spoonconsulting.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/spoonconsulting.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Logo-Spoon-Spoon-Consulting-2024-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/spoonconsulting.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Logo-Spoon-Spoon-Consulting-2024-scaled.webp\",\"width\":2560,\"height\":1071,\"caption\":\"Spoon Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/spoonconsulting\",\"https:\\\/\\\/instagram.com\\\/spoonconsulting\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/spoonconsulting\",\"https:\\\/\\\/www.tiktok.com\\\/@spoonconsulting\"],\"email\":\"contact@spoonconsulting.com\",\"legalName\":\"Spoon Consulting Ltd\",\"foundingDate\":\"2005-08-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"201\",\"maxValue\":\"500\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/spoonconsulting.com\\\/#\\\/schema\\\/person\\\/08294de3cb1ba89c632854a5403bc7fc\",\"name\":\"Tsanta RANDRIAMIHARY\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bacbc301ceb0b48a952ef40f654f7948ba08e35b5913fc73c18b2a9ed398f2b7?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bacbc301ceb0b48a952ef40f654f7948ba08e35b5913fc73c18b2a9ed398f2b7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bacbc301ceb0b48a952ef40f654f7948ba08e35b5913fc73c18b2a9ed398f2b7?s=96&d=mm&r=g\",\"caption\":\"Tsanta RANDRIAMIHARY\"},\"url\":\"https:\\\/\\\/spoonconsulting.com\\\/fr\\\/author\\\/tsantarandriamihary\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services - Spoon Consulting","description":"Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/spoonconsulting.com\/fr\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/","og_locale":"fr_FR","og_type":"article","og_title":"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services","og_description":"Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.","og_url":"https:\/\/spoonconsulting.com\/fr\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/","og_site_name":"Spoon Consulting","article_publisher":"https:\/\/facebook.com\/spoonconsulting","article_published_time":"2026-03-19T11:22:41+00:00","article_modified_time":"2026-05-21T09:17:38+00:00","og_image":[{"width":1024,"height":559,"url":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-1024x559.png","type":"image\/png"}],"author":"Tsanta RANDRIAMIHARY","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Tsanta RANDRIAMIHARY","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#article","isPartOf":{"@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/"},"author":{"name":"Tsanta RANDRIAMIHARY","@id":"https:\/\/spoonconsulting.com\/#\/schema\/person\/08294de3cb1ba89c632854a5403bc7fc"},"headline":"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services","datePublished":"2026-03-19T11:22:41+00:00","dateModified":"2026-05-21T09:17:38+00:00","mainEntityOfPage":{"@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/"},"wordCount":385,"commentCount":0,"publisher":{"@id":"https:\/\/spoonconsulting.com\/#organization"},"image":{"@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#primaryimage"},"thumbnailUrl":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png","inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/","url":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/","name":"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services - Spoon Consulting","isPartOf":{"@id":"https:\/\/spoonconsulting.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#primaryimage"},"image":{"@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#primaryimage"},"thumbnailUrl":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png","datePublished":"2026-03-19T11:22:41+00:00","dateModified":"2026-05-21T09:17:38+00:00","description":"Learn how a leading Canadian insurer automated daily tasks and unified client data by implementing a multi-functional Salesforce platform for sales and claims management.","breadcrumb":{"@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#primaryimage","url":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png","contentUrl":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png","width":2560,"height":1396},{"@type":"BreadcrumbList","@id":"https:\/\/spoonconsulting.com\/modernizing-insurance-excellence-a-unified-salesforce-platform-for-health-and-travel-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/spoonconsulting.com\/"},{"@type":"ListItem","position":2,"name":"Modernizing Insurance Excellence: A Unified Salesforce Platform for Health and Travel Services"}]},{"@type":"WebSite","@id":"https:\/\/spoonconsulting.com\/#website","url":"https:\/\/spoonconsulting.com\/","name":"Spoon Consulting","description":"Proximit\u00e9. Innovation. Solution.","publisher":{"@id":"https:\/\/spoonconsulting.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/spoonconsulting.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/spoonconsulting.com\/#organization","name":"Spoon Consulting","url":"https:\/\/spoonconsulting.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/spoonconsulting.com\/#\/schema\/logo\/image\/","url":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2025\/08\/Logo-Spoon-Spoon-Consulting-2024-scaled.webp","contentUrl":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2025\/08\/Logo-Spoon-Spoon-Consulting-2024-scaled.webp","width":2560,"height":1071,"caption":"Spoon Consulting"},"image":{"@id":"https:\/\/spoonconsulting.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/spoonconsulting","https:\/\/instagram.com\/spoonconsulting","https:\/\/www.linkedin.com\/company\/spoonconsulting","https:\/\/www.tiktok.com\/@spoonconsulting"],"email":"contact@spoonconsulting.com","legalName":"Spoon Consulting Ltd","foundingDate":"2005-08-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"201","maxValue":"500"}},{"@type":"Person","@id":"https:\/\/spoonconsulting.com\/#\/schema\/person\/08294de3cb1ba89c632854a5403bc7fc","name":"Tsanta RANDRIAMIHARY","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/bacbc301ceb0b48a952ef40f654f7948ba08e35b5913fc73c18b2a9ed398f2b7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bacbc301ceb0b48a952ef40f654f7948ba08e35b5913fc73c18b2a9ed398f2b7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bacbc301ceb0b48a952ef40f654f7948ba08e35b5913fc73c18b2a9ed398f2b7?s=96&d=mm&r=g","caption":"Tsanta RANDRIAMIHARY"},"url":"https:\/\/spoonconsulting.com\/fr\/author\/tsantarandriamihary\/"}]}},"jetpack_featured_media_url":"https:\/\/spoonconsulting.com\/wp-content\/uploads\/2026\/03\/SC_MKT_Case-Study_2025_Croix_Bleue_Comprehensive_Salesforce_Health_Insurance_Transformation_EN-scaled.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/posts\/4605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/comments?post=4605"}],"version-history":[{"count":1,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/posts\/4605\/revisions"}],"predecessor-version":[{"id":4607,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/posts\/4605\/revisions\/4607"}],"acf:term":[{"embeddable":true,"taxonomy":"offer_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/offer_type\/145"},{"embeddable":true,"taxonomy":"offer_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/offer_type\/136"},{"embeddable":true,"taxonomy":"offer_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/offer_type\/135"},{"embeddable":true,"taxonomy":"offer_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/offer_type\/132"},{"embeddable":true,"taxonomy":"tech_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/tech_type\/130"},{"embeddable":true,"taxonomy":"industry_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/industry_type\/150"},{"embeddable":true,"taxonomy":"content_type","href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/content_type\/129"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/media\/4606"}],"wp:attachment":[{"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/media?parent=4605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/categories?post=4605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spoonconsulting.com\/fr\/wp-json\/wp\/v2\/tags?post=4605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}