Pharmaceutical manufacturing and distribution group

  • Pharmaceutical
Pharmaceutical manufacturing and distribution group
Sage X3 ERP Strategic Partnership

General Presentation

Our partnership with Aberdeen Services located in Belgium has widen Spoon Consulting’s portfolio in terms of new technology and worldwide prospects in the Sage X3 ERP.

The role of Spoon Consulting in this partnership is to act as the support and development center to cater for various clients around the world.

Our main client is a pharmaceutical manufacturing and distribution group dealing in countries France, Bangkok, Russia, China, Brazil and South Africa where our role is to assist and support users in Sage X3 and participate in new rollouts and developments.

Spoon Consulting’s expertise is divided into:

  • Sage X3 User Implementation and Support on version v140 and v6
  • IT Support in remote mode
  • Business Intelligence (BI) Implementation and support


Key Figures

On-going project and support

Offshore team :

  • 1 Practice  Manager
  • 3 Senior Consultants
  • 3 Confirmed Consultants
  • 6 Consultants


Our activities are focused on  the following domains :

Customer Support and Issue Resolution

  • Provide functional assistance in the different ERP Modules
  • Provide solution to issues encountered by the system users

Rollout activities

  • Set up of core solution  and customization of Sage X3 for local specificities

Specific developments & interfaces

  • From design of functional specifications, implementation, testing and end user support

Business Intelligence

  • Implementation of BI Platform with Dashboard and Financial reports with drill down
  • User interface to input Forecasts
  • Interfaces to evaluate the estimated budget

IT Support

  • User Management using Active directory
  • System issues including MS Office, Printer setup, Software installation
  • Security including VPN access and access rights
  • Network support in configuration of access point and other network devices
  • Monitoring of Virtual Machines and PC for possible threats
  • Migration of infrastructure into Cloud